Making Knowledge Actionable

We enable your novices to perform like experts

10,000 people per day reach retirement age…when they retire, does what they know and what they do walk out the door? 
KNOWLEDGE is like a machine or engine in our heads that enables us to perform skillfully, make decisions, and solve problems. And organizations have two types of knowledge as assets – explicit and tacit knowledge.
EXPLICIT knowledge is all the information contained in manuals, databases, the Internet – the knowledge captured in those documents and programs.
TACIT knowledge is the expertise that exists in the skills and experience of experts – what they can’t relay well without special methods to express and impart that knowledge to others.
“If capital is what produces a stream of income, then it follows that knowledge is a form of the new capital.… A strong argument can be made that information capital can be more critical to the future of the American economy than money capital.”
Walter Wriston, former CEO of Citicorp

k-based services and software solutions help your organization fully use your ultimate competitive advantage - the knowledge and expertise of your staff and the intellectual property you control. Your expertise, processes, and capabilities give you a knowledge advantage. But there is danger and risk in your advantage: knowledge is an organizational asset but is created and "owned" by individuals. Knowledge can leave, retire, or be ineffective because of the poor connections between the information and individuals of your enterprise.

To be truly useful knowledge needs to be elicited from individuals, "externalized" and made easily accessible, and shared with the organization. And we empower that process for you. Our Knowledge Engineering methods elicit the expertise and deep tacit knowledge of your experts and make that expertise available to your organization through knowledge webs, knowledge books, knowledge documents, and shared knowledge bases. By implementing our knowledge capture and sharing program we can help you preserve and spread organizational expertise and re-use the knowledge you have invested in and created; we help you use and sustain your knowledge advantage. And if you currently have a Knowledge Management (KM) program in place we can help optimize your knowledge sharing with a front end Knowledge Acquisition program. These programs close the gap in KM programs by capturing the tacit knowledge that is so elusive and hard to elicit from experts. We can help you leverage your current KM investments, including your SharePoint installations and Content Management Systems. 

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