Making Knowledge Actionable

We enable your novices to perform like experts

10,000 people per day reach retirement age…when they retire, does what they know and what they do walk out the door? 
KNOWLEDGE is like a machine or engine in our heads that enables us to perform skillfully, make decisions, and solve problems. And organizations have two types of knowledge as assets – explicit and tacit knowledge.
EXPLICIT knowledge is all the information contained in manuals, databases, the Internet – the knowledge captured in those documents and programs.
TACIT knowledge is the expertise that exists in the skills and experience of experts – what they can’t relay well without special methods to express and impart that knowledge to others.
“If capital is what produces a stream of income, then it follows that knowledge is a form of the new capital.… A strong argument can be made that information capital can be more critical to the future of the American economy than money capital.”
Walter Wriston, former CEO of Citicorp

Whether capturing knowledge to produce an intranet site, a specialist onotology, knowledge repository, or a knowledge-based system, the tools support a number of key activities:

  • Analyzing knowledge from text documents
  • Structuring knowledge using various knowledge models
  • Eliciting and validating knowledge from experts
  • Publishing and implementing the captured knowledge
  • Re-using knowledge across different domains

PCPACK is a powerful knowledge engineering software suite that supports the retention, sharing, management, and re-use of knowledge vital to the organization. Released commercially in 1994, PCPACK has undergone continual development in response to market demands, technological advances, and customer feedback. Major global corporations have benefited from the use of PCPACK. These include Airbus, BAE Systems, Comic Relief, PTTEP, Prudential, QinetiQ, Rolls-Royce, and Sony. The PCPACK Knowledge Workbench is an integrated suite of ten knowledge tools designed to support the acquisition and use of knowledge. It has the flexibility to support various methodologies such as CommonKADS, MOKA, 47-Steps, and SPEDE.

PCPACK Key Benefits:

  • Ease of data entry (knowledge objects, attributes, values, and relationships) by graphical, text, or import and markup methods
  • Data integrity and consistency across all views and tools; a change is one view changes data across the knowledge base and as an all-in-one application, eliminates the use of multiple applications and software to represent processes, products, and concepts - no spreadsheets, diagramming, web development, and word processing applications needed.
  • Embed how-to and expert knowledge directly into task descriptions and flow diagrams
  • Ease of edit of all knowledge objects and relationships
  • Easy output of published knowledge webs and knowledge books
  • Rapid development and customization of knowledge models and ontologies
  • XSLT style sheets provide in depth and customized analysis and reporting
  • User friendly development interface and knowledge web navigation
  • User friendly knowledge base and easy to use customized reports
  • Comprehensive User Manual for reference and step-by-step procedures
  • Creates the foundation for decision support technology, smart project management, and semantic search and information systems
  • Defined access allows for customs views based on access rights

PCPACK Key Features:

  • Integrated suite of 10 knowledge tools
  • Makes the process more efficient, effective and consistent
  • Analysis of knowledge from text documents
  • Validation of knowledge from experts
  • Knowledge models are navigated using standard browsers
  • Re-using knowledge across different domains
  • Export and import of files in RDF format
  • Language Translator look-up module
  • Network-enabled and accessible by multiple users
  • Each user has defined access rights
See Managing Competencies with PCPACK for an example of how PCPACK can be used!

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